SSL Certificates can cause issues with the data connection between your Android mobile app and any Hosted GET or web services that you connect to your applications. Android is more strict about an SSL certificate trust chains than Apple and Windows. SSL certificate chains involve the primary SSL certificate for your web service endpoint domain, along with any intermediate certificates issued by your Certificate Authority.
If you attempt to connect to a web address that features an incomplete SSL chain your Android app may fail to connect. This will result in your app having empty data source rows and potentially failing to load screens altogether due to the missing data that the app cannot retrieve.
To check if you are encountering a SSL certificate chain issue, browse to your target domain URL from your Android device using the device's default web browser. If you're experiencing an issue you will get a connection error with text such as 'the certificate authority is invalid' or warning messages indicating that the connection is unsafe. You can further verify your SSL configuration issue by using a testing service like SSL Labs.
If your SSL installation has issues, you will see warning messages such as 'chain incomplete' on the SSL labs test results. To resolve this problem please contact your SSL certificate provider and ask them to assist you with resolving the chain issues on your SSL certificate.
Note: You must ensure that all missing intermediate certificates (which make up the full authority chain for your specific SSL certificate) are included and installed on your servers.
If this issue is occurring with a custom web domain that you appointed to our platform - e.g. as part of our website as a service (white label website) offering - you will need to provide us with the missing intermediate certificates, along with your custom domain's SSL certificate. Our team can then install these missing certificates as required to resolve SSL chain problems.