We host all our cloud services in Microsoft Azure's US East data center, with redundancies running to Azure US West. To date, Azure US East has served our customers world-wide very well, and there is plenty of capacity available as we expand. We receive all Azure security and certifications from the Azure US East location.
Our testing has shown slightly higher server response times (latency) to Europe, Australia and most other countries. This is negligible for user cases being performed on our platform, and we've seen no degradation of the app user experience.
To add another data center (DC) hosting option would mean a duplication of costs - in terms of servers and staff to maintain. At this time there is no compelling case for us to host in more DCs.
We do understand that some clients and companies have strict rules about where software and data can be hosted. Some may have to comply with data sovereignty laws or corporate policies that require hosting in a specific country or data center. If this applies to you please contact our sales team to inquire about our Enterprise Server option.
This is a standalone version of our platform that can be hosted on any Windows Server and SQL Server combination, with no dependencies on our cloud service. Multi-tenancy options are available for vendor customers who want to host multiple clients on one server install.
We may expand into more Azure DCs in the future, and Europe would be top of the list, but only when a significant organization case for doing so emerges.